Date: 24th April 2024
Time: 10:00 am - 11:00 am
Hosted by: Jennifer Cahill & Tim Hogg
This webinar, hosted by Jennifer Cahill - Cosegic and Tim Hogg - Fairer Finance, explored the current consumer duty priorities and offered insights into achieving comprehensive customer understanding. The webinar held a particular focus on the board report, the FCA's review on vulnerable customers, and what firms need to do to ensure readiness.
Tim Hogg, also took a focus into the practical steps firms can take to achieve and evidence customer understanding. Fairer Finance is a consumer group, research and ratings agency, and consultancy with a mission to help create a fairer financial services market.
Webinar Recording
Click here to access the recording of the Consumer Duty webinar held by Jennifer Cahill and Tim Hogg on the 24th April.
Consumer Duty Webinar Recording
Consumer Duty Board Report
Download your free Consumer Duty Board Report template which provides a framework to document the risks and issues in delivering good customer outcomes.
Consumer Duty Board Report Template
This webinar covers
| Board Report |
| FCA's Vulnerable customer review |
| What firms need to do to make sure they are ready |
| Closed Products and Services |
| How to achieve customer understanding |
| Q&A |
Speakers
Jennifer Cahill - Associate Director, Cosegic
Jennifer is an Associate Director at Cosegic. She has significant experience in advising clients and conducting assurance reviews on a variety of topics including governance frameworks, compliance effectiveness, conflicts of interest, systems and controls, and authorisation applications. She has also supported clients in implementing key regulatory changes, including SMCR and Consumer Duty.
Tim Hogg - Director, Fairer Finance
Tim Hogg is a Director at Fairer Finance. Fairer Finance is a consumer group, research and ratings agency, and consultancy with a mission to help create a fairer financial services market. We do this by campaigning, publishing our unique ratings – and by working with companies who want our help and expertise to do better.
Related resources
All resources
Identifying the weaknesses in firms’ transaction reporting governance and control frameworks
Bitesize webinar: Establishing a robust prudential monitoring framework
Operational Resilience: regulatory guidelines for critical third parties aim to avoid systemic disruption
Press Release: Cosegic launches new Consumer Duty audit.